HP StorageWorks MSL2024 Tape Libraries

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Main error codes
Error Code	Description	Details and Solution
80	Can not initialize bar code reader	Power-cycle the unit and retry the operation
81	No response from bar code reader
82	No response from EEPROM on robotic controller
83	Robotic controller generic problem
84	Setting of gripper motor parameters failed 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
85	Setting of slider motor parameters failed 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
86	Setting of elevator motor parameters failed 　　NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
87	Setting of rotation motor parameters failed 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
88	Setting of sled motor parameters failed 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
89	Gripper obstructed 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.	Run the Wellness Test
8A	Slider obstructed 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
8B	Elevator obstructed 　　NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
8C	Rotation obstructed 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
8D	Sled obstructed 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
8E	Ends of gripper movement not in expected range 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
8F	Ends of slider movement not in expected range 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
90	Ends of elevator movement not in expected range 　　NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
91	Ends of rotation movement not in expected range 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
92	Ends of sled movement not in expected range 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
93	Gripper reached a position beyond expected range 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
94	Slider reached a position beyond expected range 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
95	Elevator reached a position beyond expected range 　　NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
96	Rotation reached a position beyond expected range 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
97	Sled reached a position beyond expected range 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
98	Cartridge present sensor not found
99	Slider home sensor not found 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9A	Rotation home sensor not found 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
9B	Sled position sensor not found 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
9C	Gripper range of motion out of specification 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.
9D	Slider range of motion out of specification 　　NOTE: Slider is the part of the robotics assembly that plunges in and out for get and put operations.
9E	Elevator range of motion out of specification 　　NOTE: Elevator is the part of the robotics assembly that moves in the vertical direction.
9F	Rotation range of motion out of specification 　　NOTE: Rotation is the part of the robotics assembly that turns the robot to face each magazine and the drive.
A0	Sled range of motion out of specification 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.
A1	Open Mail Slot failed	Retry the operation If not successful, contact technical support　　Click here to view information on HP Technical Support
B0	Command from library controller to robotics controller didn't complete in time allotted	Reset the unit Retry the operation If not successful, contact technical support　　Click here to view information on HP Technical Support
B1	Robot controller reported format error on command from library controller
B2	Communication to robot from library controller failed
B3	Robot stopped due to a released magazine	Check if magazine is completely inserted Retry the operation If not successful, contact technical support　　Click here to view information on HP Technical Support
B4	Tape in gripper sensor did not report the expected value 　　NOTE: Gripper is the part of the robotics assembly that pinches media in order to grip it.	Remove and inspect the magazine or drive for a stuck tape Run the Wellness Test
B5	Robotic controller not responding to command from library controller	Reset the unit Retry the operation If not successful, contact technical support
C0	Network initialization failed	Check network cable, Check the network configuration Power cycle the unit
C1	Telnet interface initialization failed
C2	Web server initialization failed
C6	Ping command did not reach target
C7	Cannot upgrade firmware from USB	Retry firmware upgrade, if not successful Attempt a different upgrade method
D0	ROM checksum incorrect	Retry firmware upgrade
D1	RAM error during Power-On-Self-Test	Power-cycle the unit
D2	Read or Write to NVRAM on library controller failed
D3	Time controller failed during Power-On-Self-Test
D4	Internal UART serial communication error
D5	Communication to display failed
D6	Library controller memory error
D7	Fatal system error
D8	Library controller data base error
D9	No SCSI IC detected
DA	In Wellness Test the bar code read did not match the previous value for that tape	Check the bar code label Run the Wellness Test again
DB	External cooling fan error. 　　sub-code indicates which fan is affected. 　　sub-code 00: drive sled #1, sub-code 01: drive sled #2 　　NOTE: Sled is the part of the robotics assembly that moves the robot towards the OCP or back towards the drive.	Check if the fan is operational and not obstructed
F0	Drive exceeded temperature specification	Check ambient temperature conditions and fans
F1	Library controller lost communication with the drive	Re-seat the tape drive
F2	Drive sled5 not present
F3 error	Drive hardware	Cycle power, after several occurrences Contact technical support　　Click here to view information on HP Technical Support
F4	Time allotted for drive loading exceeded	Retry the operation, if not successful Contact technical support　　Click here to view information on HP Technical Support
F5	Time allotted for drive unloading exceeded	Attempt Force Tape Eject test Inspect tape for defects after unloading